Puravankara told to pay Rs 14.3 lakh to customer

The Consumer Complaints’ Redressal Commission, taking a serious view of the Puravankara Projects activities, ordered to pay a compensation of Rs.14.3 lakh for misconduct and service deficiency on its part in discharging an obligation towards a customer. The Commission asked the realtor to pay the compensation for not handing over the flat even after three years and nine months in spite of the customer making full payments to realtor, including the additional amount demanded by the realtor.

According to reports, JJ Abraham booked a flat in Purva Swan Lake in Chennai OMR region by paying Rs.54 lakh. As per the agreement reached between the realtor and customer, the flat was supposed to be handed over to the buyer in March 2011. The company not only delayed giving possession of the flat but demanded an extra Rs 4 lakh from Abraham. He duly paid the amount demanded by the company and approached the commission seeking justice. Because of the attitude of the realtor, he had undergone a lot of agony, he said accusing the company of glaring deficiency of service. The Commission concurred with the contention of the complainant and ordered Ravi, CMD of Puravankara Projects Ltd, to pay Abraham a compensation of Rs 13.8 lakh – which is 6% interest on investment made by the customer – and Rs 50,000 towards the remedy for deficiency of the service and Rs 10,000 for causing severe agony to the customer.