What began as a dream home for hundreds of families in Pacifica Hillcrest Phase 1, located in the bustling Financial District of Hyderabad, has turned into a prolonged nightmare. From broken promises and construction defects to unauthorized land sales and financial coercion, the residents of this upscale township are now forced to take their fight to the authorities.
In a detailed complaint submitted to the relevant regulatory and civic bodies, the Resident Welfare Association (RWA) has laid bare the catalogue of structural failures, unfulfilled commitments, and unethical practices by the developer, Pacifica Companies — a name once associated with trust, now rapidly losing credibility.
"₹3.46 Crores Unreturned: Builder Ignores Corpus Fund Obligation
The residents of Pacifica Hillcrest Phase 1 have collectively paid ₹3.46 crores as a corpus fund, which was meant to be transferred to the resident welfare association after two years of maintenance. However, the builder has failed to hand over the corpus fund to the association, violating the agreement. As per standard norms, the builder is liable to pay 24% interest per annum on the unpaid amount until full settlement is made. Despite repeated follow-ups, the builder has shown no intention of releasing the funds or compensating the residents appropriately.
₹2 Lakh Per Flat Collected, But No Clubhouse in Sight
In addition, the builder has collected ₹2 lakhs from each flat owner towards the construction of Clubhouse 1, with an implied obligation to complete it within three years of receiving project approval. However, even after years have passed, the clubhouse remains unconstructed. Shockingly, there is no timeline commitment mentioned for its construction, nor is there any clause for refund in case of non-construction. This has left the residents frustrated and burdened, with no accountability from the developer's side.
Structural Negligence: A Risk to Lives and Property
The residents allege that water seepage continues to plague basement areas, especially during the monsoon season. The issue, rooted in poor waterproofing and drainage design, affects not only parking but also the crucial Sewage Treatment Plant (STP) area — turning it into a health hazard and operational risk. To make matters worse, the essential infrastructure like water pumps and motors — which are critical for daily water supply and emergency fire safety — were either insufficient or left poorly maintained. The situation deteriorated to the point that residents had to independently repair and restore the equipment using their own funds, a clear breach of contractual responsibility by the builder.
Access Road in Ruins: Disconnected and Devalued
The approach road to the society remains unfinished and heavily damaged, causing daily inconvenience to the residents. Shockingly, despite repeated objections from the society, the developer has allowed heavy-duty vehicles from Phase-2 construction to use the same road, worsening its condition. The lack of basic access infrastructure has significantly impacted property values and resident mobility.
Unauthorized Clubhouse Land Sale: A Betrayal of Buyer Trust
Perhaps the most outrageous allegation is the illegal sale of 40,000 sq. ft. of land, originally earmarked for a luxurious residents’ clubhouse. This land, the residents claim, has been sold off to Myscape Builders without obtaining the mandatory No Objection Certificate (NOC) from flat owners — a violation of GHMC guidelines and a direct betrayal of the purchase agreements signed years ago. Construction on this land is already underway, with no signs of the promised clubhouse in sight.
Financial Blackmail: Corpus Fund Withheld
Residents were charged ₹50,000 per flat as a corpus fund (a total of ₹3.46 crores) — intended to be handed over to the society after the initial maintenance period. However, Pacifica Companies has allegedly withheld the entire amount, conditioning its release on the society issuing an NOC for the illegal land sale — a move described by the RWA as "financial blackmail.ష Not only have the residents lost access to their own funds, but they have also lost out on potential interest income that could have been used to improve community infrastructure.
A Long List of Broken Promises
Despite being advertised as a world-class residential community, Pacifica Hillcrest Phase 1 lacks even the most basic amenities promised during the sales process.
The list of unfulfilled promises includes:
- No completed clubhouse
- Inadequate firefighting infrastructure
- No permanent water connection
- Poor waste and sewage management
- Subpar construction quality across all towers
These omissions have led residents to claim that the project does not even meet the standards of a mid-tier housing colony, let alone a premium township.
Demands and Call for Accountability
The residents have formally appealed to regulatory authorities, including GHMC, RERA, and consumer forums, seeking urgent intervention and strict action against the builder.
Their demands include:
- A comprehensive investigation into legal violations and safety breaches.
- Immediate refund of the ₹3.46 crore corpus fund, with 24% interest from the date of payment.
- Reimbursement of all funds spent by the society on repairs and maintenance.
- Construction of the promised 1 lakh sq. ft. clubhouse, or in the alternative, financial compensation to each flat owner.
- ₹5 crores in damages for mental agony, loss of promised amenities, and exploitation.
Residents Speak Out
“This is not just about money anymore. It’s about trust, dignity, and safety,” said a member of the RWA. “We paid in good faith. Now we’re left with damaged property, unfulfilled promises, and a builder who is not even responding to us.”
A Case Study of What’s Wrong in Real Estate
The Pacifica Hillcrest case is quickly becoming a symbol of the systemic issues plaguing Indian urban real estate — where glitzy brochures hide serious legal and ethical breaches, and homebuyers are left to fight lonely battles long after possession.
This case raises urgent questions:
- How can developers be allowed to sell community land without consent?
- What safeguards exist for recovering buyer funds and enforcing builder obligations?
- How GHMC gave occupancy certificate to phase-1 without verifying the construction facts.
What was promised as a luxury lifestyle is now a cautionary tale for homebuyers. The residents of Pacifica Hillcrest Phase 1 are no longer just buyers—they are fighters, standing up for their rights and demanding accountability. Will the authorities act before it’s too late? Or will this too be buried under another pile of unfulfilled promises?.
